At Quality Auto Centers, we take pride in offering the best customer experience to Roselle Park, NJ, Belleville, NJ and Union, NJ. We strive to provide our customers with the best experience possible each visit.
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Being a native NY'er I am used to overpaying for everything. I had no idea that you can get your car inspected in NJ for free through the state. I came to Quality looking to get an inspection and he could have just said keys please and did it with no questions asked. But he didn't. He explained that NJ does the free inspections and it would save me $65. I appreciate that. However I am all about convenience so I happily paid the $65. 20 min later and I was home. I don't know about getting my car fixed here as I have a VW specialty mechanic that I stick to. I just thought the honesty was worth yelping about.
Excellent service. Kind man in front. He may have owned it. Kept my appointment time and I didn't wait any longer than what I was told. I would most certainly use them again. I also got an email with my mileage stating that I will receive a reminder when my car is due for service. Very pleased.
Jay is very helpful and they do a great job every time!
Business reply to this review:
Thank you very much for your review
As with ALL mechanic/auto shops, the reviews will be hit or miss. Obviously there will be the people who have complaints, but rarely do people take the time to give credit where it is due. I have been going to this Quality Auto shop for a few years now (after having a really bad experience at a different business) Their work was great and their prices were very fair. I had significant work done on my car over a period over a few months and they took very good care of me. They have great customer service, and if there is a minor issue to take care of, they will usually do it at no charge when they can easily make a few bucks. I will be taking my business to them in the future, and to anyone out there reading all the negative reviews, show me one shop that doesn't have bitter customers badly reviewing their business..
Everyone according to the previous reviews have had their share of madness with this place. After getting my oil change at Lynnes Hyundai, I asked where can I go to get a tire fixed and they recommended Quality. Larry at the counter seems friendly and knowledgeable. While waiting for my car a customer came in and Larry addressed her by name and it so happens that customer has been going there for as long as Larry has been working there which is approx 13 years. They seem honest and I guess time will tell.
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